Telstra Customer Service Representative – Work from Home! Job at TSA Group – Australia
What is in it for you?
Fully work from home role for those that live in the metro area/CBDs of SA, QLD, WA and VIC
Chose to work or 9 or 10 day fortnight (post 3 months)
Internal career progression
5 weeks of online full paid training
A supportive and vibrant culture
Annual retention bonus
Work from home equipment provided (excluding desk/chair)
What will a normal day look like?
You will answer inbound calls from Telstra customers and will build rapport and provide outstanding customer service solutions. You will also be required to:
Navigate through multiple systems whilst maintaining customer engagement on the phone
Answer incoming calls
Confidently handle technology faults, complaints and trouble-shooting issues
This is a full time role with no flexibility. The hours are Monday – Friday between 7am – 7pm and shifts are 7.6 hours.
Fixed NBN internet connection, and appropriate working station is mandatory to be eligible for this position.
This role is subject to a police clearance and background checks.
In response to mandated government guidelines, for all employees to be working in office, applicants must be fully vaccinated by day of commencement.
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About the Company
Company: TSA Group –
Company Location: Australia