Telstra Customer Service Representative – Work from Home!

Job Description

What is in it for you?

Fully work from home role for those that live in the metro area/CBDs of SA, QLD, WA and VIC

Chose to work or 9 or 10 day fortnight (post 3 months)

Internal career progression

5 weeks of online full paid training

A supportive and vibrant culture

Annual retention bonus

Work from home equipment provided (excluding desk/chair)

What will a normal day look like?

You will answer inbound calls from Telstra customers and will build rapport and provide outstanding customer service solutions. You will also be required to:

Navigate through multiple systems whilst maintaining customer engagement on the phone

Answer incoming calls

Confidently handle technology faults, complaints and trouble-shooting issues

About you

This is a full time role with no flexibility. The hours are Monday – Friday between 7am – 7pm and shifts are 7.6 hours.

Fixed NBN internet connection, and appropriate working station is mandatory to be eligible for this position.

This role is subject to a police clearance and background checks.

In response to mandated government guidelines, for all employees to be working in office, applicants must be fully vaccinated by day of commencement.

Want to know more? Check out our social media pages:
Website: https://tsagroup.com.au/

Instagram: tsa_group_

LinkedIn: https://www.linkedin.com/company/tsa-group-australia/