Service Owner Target State Experience Job at Westpac Group – Australia

Utilise your diverse background in influencing and inspiring key stakeholders

Full time permanent role

Diversity of thought and agile leadership is essential!

Service Owner, Target State Experience

Every day we serve millions of customers when they need it most. We want even more customers to experience this service, care and be helped in the moments that matter. To help achieve this and to build a simpler and stronger company, Westpac has transitioned to a Lines of Business (LOB) operating model. This new operating model requires changing structures, refreshing operating rhythms, and changing the way we work.

How will I help?

In your new role as Service Owner, Target State Experience you will own the delivery of a transformed application experience for Credit Cards and Personal Loans within the Consumer Finance Line of Business. You will lead, coach and motivate a high performing, cross functional squad by setting a clear vision and strategy and delivering a transformed customer experience that drives customer advocacy and business performance. Your squad comprises a range of expertise from digital, operations, product, risk, channel experience and technology so a focus on diversity of thought and agile leadership is essential.

What’s in it for you?

We’re going through significant change and this is an opportunity to work closely with the peers in the Consumer Finance Line of Business. You’ll play a significant part of the future of a business that is transforming at pace and has an important role to play in the lives of our customers. We’ll back you in the development of your career, and flexible working and you will keep learning to grow, backed by a fantastic team of people within a can-do, supportive structure.

What do I need?

We’d expect you to have end-to-end senior product ownership experience within the banking and finance sector (ideally with consumer finance or payments product knowledge). You will present as an expert who has extensive experience in producing customer experiences and has the proven ability to drive outcomes.

What is it like to work there?

We aim to provide one big, supportive team to help us reach our vision to become one of the world’s great service companies. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

For more information visit careers.westpacgroup.com.au

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

The Westpac Group has implemented an Entry to Workplace Policy that requires employees and others entering our workplaces to be fully vaccinated against COVID-19 by relevant dates set out in the policy (subject to applicable medical exemptions). Our employees are required to comply with the policy regardless of whether they are in customer-facing or non-customer-facing roles (as employees in non-customer-facing roles are required to attend the workplace under our Hybrid Working Strategy). Further, the Westpac Group is required to comply with State/Territory issued public health orders/directions which require relevant workers to be vaccinated against COVID-19 to enter workplaces.

By applying for this role, you acknowledge that you are aware of our Entry to Workplace Policy, and if you secure employment with us, you will be required to comply with the policy.

About the Company

Company: Westpac Group –

Company Location:  Australia

Estimated Salary:

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About Westpac Group -