Overview

Service Administration Officer Job at Haeusler’s – Australia

Administration Officer

We currently have a full-time permanent position available for an Administration Officer in our Service

Department at our Mildura Dealership which services, repairs and maintains a large range of industry

leading John Deere equipment.

About Us

Haeusler’s Group is a family owned company with six locations from Mildura to Shepparton. We are well-

established industry leaders in agricultural products and believe our customers deserve a partnership that

helps their business succeed.

The Role

You will be responsible for performing a range of tasks including, but not limited to:

  • Repair Order creation and closure.
  • Warranty Claim submission and processing ensuring claim submission deadlines are achieved.
  • Assisting with the scheduling of internal and external service tasks.
  • Answering telephone enquiries and greeting customers and visitors in a warm and friendly manner.
  • Ensure office area is kept neat and tidy at all times.
  • Maintain tracking of staff movements in and out of the workshop.
  • Attend to filing.
  • Management of staff attendance sheets and processing timecards for the workshop.
  • Data entry as required.
  • Provide assistance to Service Manager as required.
  • Perform any other clerical and administrative duties as required.

Essential

  • Current and valid driver’s license.
  • Reliable and punctual.
  • Self-motivated, organised with attention to detail and ability to work within a team or

independently.

  • Strong customer service focus and work ethic.
  • Ability to meet deadlines.
  • Excellent oral and written communication skills.
  • Sound computer skills.
  • Well presented.

Preferred

  • Previous experience in a similar role

Renumeration

You will be rewarded with a generous wage based on the applicant’s skills and previous experience.

Additional benefits:

  • Uniform and PPE.
  • Ongoing training and support.
  • Multi-site organisation with room to move or relocate.
  • Friendly welcoming team environment.
  • Company health and wellbeing program.

Apply

For a position description and to apply, email [email protected]

Administration Officer Service, Mildura June 2022 Page 1 of 2

Position Description

Administration Officer

Position Specifics

Department: Administration

Reports to: Service Manager

Supervises: None

Purpose

Responsible for providing efficient and effective administration support to the Service Department

in a courteous and pleasant manner ensuring a professional image of the Company is maintained at

all times.

Responsibilities

o Answering telephone enquiries in a courteous and polite manner and updating phone log.

o Greeting customers and visitors in a warm and friendly manner.

o Ensure office area is kept neat and tidy at all times.

o Maintain tracking of staff movements in and out of the workshop.

o Attend to filing.

o Management of staff attendance sheets and processing timecards for the workshop.

o Data entry as required.

o Maintain Bookings Diary and Resources Bookings Diary.

o Repair Order creation and closure.

o Process customer invoices.

o Process warranties (including shortage claims and damages).

o Maintain Current Sales Jobs Spreadsheet.

o Provide assistance to Service Manager as required.

o Perform scanning and photocopying tasks as required.

o Perform any other clerical and administrative duties as required.

o Assist in promoting a team environment to facilitate the even distribution of work and to enable

each person to have a broad knowledge of all duties to be performed.

Requirements

o Excellent data entry/keyboarding skills.

o Exceptional time management skills.

o Excellent communication skills.

o Excellent customer service skills.

o Ability to use Microsoft Office applications and relevant software packages.

o Ability to work independently but also understand the importance of a team environment.

o Well organised and self motivated.

o 2- 5 years demonstrated work experience in similar role.

Administration Officer Service, Mildura June 2022 Page 2 of 2

About the Company

Company: Haeusler’s –

Company Location:  Australia

Estimated Salary:

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About Haeusler’s -