Senior Client Services Manager Job at Findex – Australia

Join our team – grow your career, lead and develop your team. Enjoy working from home and the office.

The Opportunity

Our ever-growing financial services firm is currently seeking an experienced Senior Client Services Manager to join our Risk Insurance team. This position is a full-time, permanent role, offering the successful candidate a fantastic opportunity to develop a long-lasting career with one of Australia’s largest providers of financial services.

As the Senior Client Services Manager you will be responsible for managing Client Service teams across a few locations ensuring they complete their daily tasks in a timely manner. An important aspect of the role is focusing on increasing efficiencies within each team, through improved processes, consistency and staff development. You will also be required to complete administrative tasks to support our teams deliver the best service we can to our clients.

Responsibilities include, but are not limited to:
Establish and maintain positive relationships with existing clients and stakeholders;

Act as an escalation point for Client Services team members and ensure exceptional client service is provided at all times;

Effectively communicate with accountants, partners and corporate staff in an effective and efficient manner;

Ensure all client related tasks in their local office or designated region are completed in accordance within internal and external service standards;

Report on relevant KPI’s for all staff within designated team;

Provide ongoing support and feedback to staff, including assisting in the facilitation of learning and development initiatives.

Qualifications, Skills & Experience:
5 + years’ experience in similar role

Advanced knowledge and understanding of the insurance process

Demonstrated ability to communicate effectively with stakeholders

Proven leadership experience and ability to manage a team of people

Excellent communication skills and attention to detail

Resourceful, motivated, highly organised, resilient and solutions orientated

Benefits for you

Flexible working arrangements – work from home or the office

Comprehensive training including a dedicated buddy

EAP access supporting a healthy work-life balance

Clear career development pathway and ongoing training support

Health insurance benefits and more

In addition to a competitive salary package, you will enjoy the benefits of working within a positive environment with access to ongoing learning and career development opportunities.

About Us

As one of Australia’s largest privately-owned providers of integrated financial services, Findex provide an extensive range of wealth management, investment, lending and insurance services to help individuals and businesses manage and grow their wealth and protect their assets.

With offices in more than 100 locations, our extensive adviser network across regional, rural and metropolitan Australia and New Zealand, work with clients to look at their financial situation holistically so we can build advice and protection strategies that grow with them as their requirements do.

Next Steps:
If you are interested in joining our fast growing company and your skills meet the above criteria, please submit your resume by clicking ‘Apply’. We look forward to hearing from you.

About the Company

Company: Findex –

Company Location:  Australia

Estimated Salary:

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About Findex -