Retail Area Manager Job at Telstra – Australia

We’re all about helping our customers connect: faster, better, and smarter. And that’s where you come in, to help us realise our vision to create a brilliant, connected future for everyone!

You will never lose sight of one fact: maintaining world-class sales and service is crucial to your success. That’s a philosophy you’ll share with your customers. You’re focussed on creating solutions that have an incredible impact for our customers.

As the Retail Area Manager for North West Regional Victoria, you will be overseeing Telstra Retail presence in Ballarat, Bendigo, Swan Hill, Mildura & Broken Hill. You will supervise with a clear, engaging and aspirational vision for your area and develop strategies that enables multiple stores in your area to achieve performance targets, maximises sales and service opportunities and drive new business.

You will have a valid Australian driver license and access to own car to enable you to visit the retail stores in your portfolio area. It is a full-time permanent role with flexibility in hours and you will need to be available to take adhoc calls on weekends due to the business operations.

Key responsibilities:
Strategic Leadership

Develop and deliver business plan initiatives to meet and achieve targets for each half of the financial year.

Manage and monitor growth, sales, expenses, inventory, and results, identify and address any performance gaps, and report on store performance in line with the established reporting cadence

Manage profitability and contribution against budget at both a store and area level, proactively identifying and addressing any gaps.


Monitor and investigate compliance against central operating standards and processes, conduct regular audits, and manage performance to drive consistency and improve operational excellence.

Drive the effective implementation of the agreed customer sales model along with other Telstra Retail wide change/launch activities.

Be in control of and resolve complex conduct-related investigations (e.g. bullying and harassment; whistle blower complaints; workers compensation, etc.)

Maintain a visitation schedule that enables you to spend the majority of your time in stores, focusing on people development, store performance and compliance, and Doing Good Business Responsibly.

Market leadership

Drive market administration including Out of Lease Line activity, local community engagement, media and marketing, win back and other specific campaign targets

Support national marketing campaigns at local level, using your understanding of the local market to plan and execute variations (e.g. store design and visual merchandising) that maximise performance.

Build local relationships and involvement as required to become embedded in local communities and support brand engagement activities.

People Management

Guide, coach and mentor your Store Managers on innovative, best practice methods to improve sales performance and drive profit while meeting customer needs.

Promote staff development through training, cross-training, and ongoing career planning, including ongoing sales and product service training to meet business and customer needs.

Recruit store managers, and support them in undertaking their own recruitment activity, to attract the right talent and maintain the right workforce mix.

Skills and Experience

Extensive People Leadership Experience in managing retail sales teams for multiple sites

Strong stakeholder engagement skills

Ability to filter and prioritize information received from the senior management team and deliver the information to teams clearly

Strong business planning and business partnering skills

Demonstrated experience with managing complex matters and delivering effective outcomes

Strong sense of self awareness and mature resilience skills

Ability to identify business problems and translate them into solutions to improve the customer experience, productivity etc.

Team orientated with strong interpersonal skills

This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.

If you can help us add a positive impact to every Telstra customer’s experience, enjoy collaborating with different people and can handle problems in any form, we’d love to hear from you. Apply today!

About the Company

Company: Telstra –

Company Location:  Australia

Estimated Salary:

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