Receptionist / Administrative Assistant Job at Zaparas Lawyers – Australia

About Our Firm

Founded in 1981, Zaparas Lawyers has a proud tradition of service as a family business supporting clients in compensable injury. Our strong Firm ethos is underscored by believing in a society where all individuals have appropriate redress when they suffer loss. In support of this ethos we do everything in our power to make the legal process as open, uncomplicated, and as non-frightening for our clients as possible. By providing the best advice we achieve just compensation for clients and earn a strong reputation in our field. Our firm has a genuine commitment and care for our people, our clients, and our community.

The Opportunity

We are looking for a full-time Receptionist / Administration Assistant to join our Oakleigh office.

Job tasks and responsibilities

Acting as the first point of contact for all new client enquiries and providing exceptional level of client service.

Undertake and respond to all new client enquiries including website and social media enquiries in a timely and professional manner.

Ensure all new client enquiries have a first call resolution where possible.

Conduct relevant client follow up activities which may include mail outs.

Support the enhancement of the new client enquiry module in LawMaster.

Collect and monitor client referral intelligence across all sites and departments.

Ensure the referral channel list is accurate and up to date.

Prepare reports as requested by the management.

Carrying out administrative duties including scanning documents, filing scanned documents into the appropriate document classification, both on the hardcopy file and softcopy file.

Performing other duties consistent with skills, knowledge and abilities as assigned by the direct supervisor.

The Successful Applicant

Previous experience in reception and customer service in a call centre or office environment is essential.

You are a self-motivated individual who has a ‘can-do’ attitude and can work under supervision in a high-paced environment.

You have excellent communication skills and the ability to service clients in an efficient and friendly manner.

You have great attention to detail and are able to complete tasks to a high standard.

You are proficient in Microsoft office suite. Law Master experience would be an advantage however training will be given.


Zaparas is well known for our welcoming, collaborative and inclusive workplace culture founded on our firm values which are respect for others and self, honesty, integrity, and legal excellence. You will be working in a close-knit team with supportive and friendly supervisors. You will engage in meaningful work to bring positive change for our clients and exceed their expectations in delivering excellent legal client service.


Flexible work arrangements – one day working from home per week.

Career progression and learning and development opportunities.

Access to a bonus structure for all our employees

Extensive health and wellbeing program including mental health awareness and mindfulness training, Employee Assistance Program, yearly flu shots, and skin checks.

Additional annual leave during the end of year shut down period.

About the Company

Company: Zaparas Lawyers –

Company Location:  Australia

Estimated Salary:

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About Zaparas Lawyers -