Customer Services Assistant Jobs in San Francisco, CA at University of California, San Francisco

Title: Customer Services Assistant

Company: University of California, San Francisco

Location: San Francisco, CA

CLS Hsg Admin All

Full Time


Job Summary

Covered under University series concept / job specification for classification 4723. Under general supervision works on operational and/or procedural assignments that are moderately difficult, requiring judgment in resolving procedural issues. Makes recommendations to improve processes and/or procedures.

Department Description

Housing Services supports UCSF in its quest to attract and support the most talented and diverse trainees in the health sciences, and to be the workplace of choice for top-tier talent. The mission of Housing Services is to provide housing and related services to Faculty, Students, Medical Residents, Clinical Fellows, and Post-Doctoral Researchers. With the cost of living soaring in San Francisco, Housing Services has become critical to the success of the recruitment and retention of the best and brightest talent. Housing Services is committed to more than doubling the amount of campus housing available to address the demand. Based on a reputation of quality and service, Housing Services strives to be the housing destination of choice for eligible UCSF affiliates. As a self-supporting auxiliary unit under Campus Life Services (CLS), Housing Services generates more than $40MM annually and has a $20MM reserve allocated to support renewal and capital projects. Its rental income supports all operations, major maintenance and facility renewal, and new construction initiatives for its properties located.

Required Qualifications

High school graduation/GED and 3 years of work experience; or an equivalent combination of education and experience

High level of integrity and honesty (background check required)

Ability to adjust to a changing work schedule and location

Ability to lift up to 50 pounds without assistance

Exceptional customer service skills

Proven experience demonstrating excellent computer and telephone skills

Proven knowledge and experience with databases

Ability to work at different office locations when needed

Proven superior interpersonal, organizational, verbal and written communication skills

Ability to make sound judgments and to handle complex and sensitive tasks

Must be able to work with a culturally diverse group of students, peers, colleagues, campus leadership and customer population

Must have excellent problem-solving skills and the ability to prioritize and balance a variety of tasks in an efficient and organized manner

Must support at programming events, which may be held outside of normal business hours or on the weekends

Familiarity with Microsoft Office Suite or equivalent office solution programs (Examples: Word, Excel, PowerPoint, Outlook, Google docs, Google sheets, Google slides, etc.)

Familiarity with Residential Management Systems or other Property Management software

Ability to work independently with minimal supervision and as a team player

Preferred Qualifications

General office administrative experience

Experience working in a customer facing environment

Previous experience working in campus housing at a college/university setting

Experience with public speaking: giving tours to groups, presenting information sessions, etc.

Detail oriented

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is t…

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