Customer Service & Operations Analyst – Remediation-5 Job at NatWest Group – Bristol

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This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service & Operations Analyst in Remediation

Working with a supportive and collaborative team, you’ll be helping with remediation related activities and procedures

You’ll be investigating queries, supporting business processes and procedures, understanding the needs of our customers and the business and delivering fit for purpose solutions

This role offers great career development opportunities with relevant training programmes and exposure for you and your work

What you’ll do

Joining the subject access requests team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll also be supporting less experienced members of your team, helping them with process training and sharing your expertise and knowledge.

Day-to-day, you’ll be:
Accurately investigating your queries, raising with relevant parties, and escalating where needed

Making sure processing is performed accurately and within an agreed turn-around time

Participating in initiatives that help improve our customer service, processes and procedures

Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you’ll need

You’ll already have knowledge and experience of working with remediation processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We’ll also be looking for you to demonstrate:
An understanding of the financial services industry and our customers

Knowledge of our products, processes and banking systems

Good written and verbal communication skills

A working knowledge of GDPR and Subject Access Requests

An understanding of the bank’s obligations in relation to Subject Access Requests

Experience in quality checking and/or giving and receiving feedback.

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

About the Company

Company: NatWest Group –

Company Location:  Bristol

Estimated Salary:

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About NatWest Group -