Customer Service & Operations Analyst – Remediation-5 Job at NatWest Group – Bristol
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Customer Service & Operations Analyst in Remediation
Working with a supportive and collaborative team, you’ll be helping with remediation related activities and procedures
You’ll be investigating queries, supporting business processes and procedures, understanding the needs of our customers and the business and delivering fit for purpose solutions
This role offers great career development opportunities with relevant training programmes and exposure for you and your work
What you’ll do
Joining the subject access requests team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.
As you continue to develop in your role, you’ll also be supporting less experienced members of your team, helping them with process training and sharing your expertise and knowledge.
Day-to-day, you’ll be:
Accurately investigating your queries, raising with relevant parties, and escalating where needed
Making sure processing is performed accurately and within an agreed turn-around time
Participating in initiatives that help improve our customer service, processes and procedures
Reviewing processing errors and customer complaints to help identify trends and training needs
The skills you’ll need
You’ll already have knowledge and experience of working with remediation processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.
We’ll also be looking for you to demonstrate:
An understanding of the financial services industry and our customers
Knowledge of our products, processes and banking systems
Good written and verbal communication skills
A working knowledge of GDPR and Subject Access Requests
An understanding of the bank’s obligations in relation to Subject Access Requests
Experience in quality checking and/or giving and receiving feedback.
If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.
About the Company
Company: NatWest Group –
Company Location: Bristol