Customer Service Officer – Canterbury

Join NSW’s highest award achieving Council, having been awarded the Financial Review 2021 Award for innovation and the Bluett Memorial Award 2021 for the most progressive Council in the state.

Why our team wants you?

Are you a Customer Experience Professional who enjoys delivering the highest quality experiences for our guest and members in an aquatic and fitness environment? If you have excellent communication skills and are passionate about getting the community physically active, then this role is for you!

The Customer Service Officer plays an integral role in servicing the Canterbury Leisure & Aquatic Centre (LAC). You will be responsible for handling cash transactions and reconciliation with speed and accuracy, managing daily takings, assisting our guests with their enquires and ensuring their experience is positive.

• Please refer to the position description for a full list of accountabilities.

What’s on offer

The salary range for this opportunity is $54,586 to $58,846 per annum (Grade B, Step 1-3) + 10.5% super.

Why you’ll want to join us

By joining our team, you will evolve within a dynamic and welcoming organisation that makes serving the community our primary mission. Because diversity and inclusion are our strength, we encourage all members of the community to apply.

You will enjoy a wide range of benefits including:
Permanent Full time Role 38 Hours per week

Opportunity for Monthly Rostered Day Off

Located at Canterbury Leisure and Aquatic Centre (close to public transport)

Earn Shift Penalty on Weekends (x1.25 on Saturday and x1.5 on Sunday)

4 weeks annual leave, per year of service

Access to health and wellbeing programs

Access to further training and development

Work for an Employer of Choice

Work for an award-winning organisation that will truly value your input

Click on the link below to access salary information for all steps within the designated Grade and have a discussion with us.

https://www.cbcity.nsw.gov.au/council/about-us/careers/working-with-us

For more information, please contact Alex Clifford (Team Leader Leisure and Aquatic Operations) on 0439 709 289 or [email protected]

You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a;

Resume; and

Cover Letter explaining your suitability for the role.

Applications close at 11:59pm, Tuesday 5 July 2022.

Canterbury-Bankstown Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all advertised positions. If you require assistance, please advise the contact person at the time of your application.

Please also attach a copy of your First Aid Certificate, CPR Certificate and a copy of your Working with Children Clearance. You can attach this to your resume or Cover Letter. Please note, candidates who not provide these details may not be considered for the role.

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children check in accordance with the position.

Council is committed to ensuring the health, safety and wellbeing of all team members and other workers. Our COVIDSafe Workplace Policy requires all team members to be up to date with their COVID-19 vaccination status before commencing employment with Canterbury-Bankstown Council. Council defines ‘up-to-date’ to include having had a third dose of an approved COVID-19 vaccine. Medical exemptions are only available if you are unable to be vaccinated due to genuine medical contraindications and may be subject to further review. Applications for a medical exemption will be managed in accordance with Council’s COVIDSafe Workplace Policy.

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