Customer Service Officer

Join NSW’s highest award achieving Council, having been awarded the Financial Review 2021 Award for innovation and the Bluett Memorial Award 2021 for the most progressive Council in the state.

Are you a qualified and experienced Customer Service Professional who loves to work in a fast-paced environment? If you have strong communication skills and can deliver quality customer focused services both over the telephone and face-to-face, then this role might be for you!

Why our team wants you?

The Customer Service Officer plays an integral role in servicing residents, local businesses and other members of the community. You will be responsible for informing and resolving customer enquiries on a variety of Council’s services in a professional and courteous manner. You will assist customers on a wide range of enquiries in an environment that can be fast-paced, challenging and at times confronting, however, you will foster a strong sense of commitment to customer satisfaction and strive to action requests in a professional and timely manner.

• Please refer to the position description for a full list of accountabilities.

What’s on offer

The salary range for this opportunity commences at $63,205 (Grade D, Step1) + 10% super.

Why you’ll want to join us

By joining our team, you will evolve within a dynamic and welcoming organisation that makes serving the community our primary mission. Because diversity and inclusion are our strength, we encourage all members of the community to apply.

Our employees enjoy a wide range of benefits including:
Permanent Full Time & 35 hour working week.

Hybrid WFH for up-to 2 days a week.

Flexible work practices.

Flexible start and finish times.

Accrue Additional Time Off.

Work/Life balance environment.

Access to long service leave after 5 years.

Central Bankstown location (close to public transport).

4 weeks annual leave pro rata

Click on the link below to access salary information for all steps within the designated Grade and have a discussion with us.

https://www.cbcity.nsw.gov.au/council/about-us/careers/working-with-us

For more information, please contact Rhonda Smith (Team Leader Customer Service) on (9707 9526) or [email protected]

You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a;

Resume; and

Cover Letter explaining your suitability for the role.

Applications close at 11:59pm, Thursday 30 June 2022.

Canterbury-Bankstown Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all advertised positions. If you require assistance, please advise the contact person at the time of your application.

Council is committed to ensuring the health, safety and wellbeing of all team members and other workers. Our COVIDSafe Workplace Policy requires all team members to be up to date with their COVID-19 vaccination status before commencing employment with Canterbury-Bankstown Council. Council defines ‘up-to-date’ to include having had a third dose of an approved COVID-19 vaccine. Medical exemptions are only available if you are unable to be vaccinated due to genuine medical contraindications and may be subject to further review. Applications for a medical exemption will be managed in accordance with Council’s COVIDSafe Workplace Policy.

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