Customer Service Delivery Station Liaison Job at Amazon UK Services Ltd. – Norwich

What skills and qualifications do you need?

Experience with Windows Operating Systems and Microsoft Outlook

Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools

Previous experience, or an interest to work, in customer service

Ability to effectively prioritize work time to ensure efficiency

‘A’ Level education or equivalent preferred

What will you get in return?

Pension plan

Competitive holiday (30 days)

Health insurance

Life insurance

Amazon discount code

Employee assistance program

If this role sounds like it’s for you, then click on the link below to start the application process!

You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.

If successful, we will contact you about the next steps!

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Job title – Customer Service Delivery Station Liaison

Location – DNR1 – 2 Caley Close, Sweet Briar Road Industrial Estate, Norwich, NR3 2BU

Pay Rate – £11.40

Shift: Wednesday – Saturday (10:00 – 20:45)

Contract: Type – Perm

Join us as a Delivery Station Liaison and provide outstanding customer service from within the heart of Amazon’s delivery station in Northampton. Your role will support customers who have experienced a failed delivery and require an urgent reattempt, as well as pre-emptively solving delivery issues to reduce customer effort.

It’s a crucial role in Amazon’s Customer Service team as part of our mission to be Earth’s most customer-centric employer.

What will you do as a Delivery Station Liaison?

Respond to customer escalations directly, contacting them via phone and email to understand the problem and obtain information needed to help them get their parcel

Empathise with and prioritise customer needs, and communicate with stakeholders to resolve customer issues

Act as an interface between our customers and the external delivery service partners in order to identify possible causes, solve problems and, if necessary, arrange a redelivery

Build relationships and liaise every day with the Amazon Logistics team in the station to help get the best outcome for our customers

Treat customers with respect, resolve conflicts and set appropriate expectations

Approach problems logically and with good judgment to ensure the best customer outcome

Make quick and effective decisions on behalf of the customer

Work a full-time, shift-based schedule (40+ hours per week)

Monitor customer deliveries in real-time for delivery success

Perform the following tasks, with or without reasonable accommodation:

Locate packages in station warehouse and liaising face to face with delivery station stakeholders

Work in an environment where the noise level varies and can be loud

Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

About the Company

Company: Amazon UK Services Ltd. –

Company Location:  Norwich

Estimated Salary:

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About Amazon UK Services Ltd. -