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Overview

Customer Service Coordinator Job at ACH Group – Australia

The role: You will lead a team to deliver exceptional customer service and provide high quality administrative support services in this full time Customer Service Coordinator role based in the lovely leafy north eastern suburbs or central Adelaide.

What you’ll do:
Lead, support and influence the delivery of exceptional customer service

Support the site leadership team with administration support and coordination

Coordinate site related communication

Ensure resident information is maintained and up to date

Record compliments/complaints and assist with quality improvement processes

Provide information and support to prospective customers

Liaise with various staff at the care home

Contribute to reporting

Assist with the site finances / accounts

Support the onboarding process of new staff for the site

About You!

This role is suited for someone who has had significant experience administration/coordination role, with initiative, a positive can-do attitude, with a motivation to make a difference, together with effective communication skills to liaise with multiple internal and external stakeholders, in addition to:

Experience in mentoring or leading a team

Experience building a team to deliver high quality customer service

Ability to multi-task and problem solve

High degree of accuracy and attention to detail in your work

Computer literacy with the ability to use Microsoft Office suite and learn multiple databases

Excellent communication and customer service skills to deal with a wide range of customers

You will need:
To care about supporting older people to live a Good Life.

Flu & up to date COVID-19 vaccinations

A Police Check for unsupervised contact / vulnerable groups less than 12 months old

It would be helpful if you had:
Qualification in Business Administration or similar equivalent qualification

If you want to join our amazing team, we can offer you:
Career development with inhouse upskilling and external learning opportunities

Friendly and inclusive culture, supporting diversity and employee wellbeing

Free on-site flu vaccination program

Financial advice for HESTA members, our preferred superannuation supplier

Wellbeing program including free employee assistance program

Flexible working wherever possible

Recognition program acknowledging significant contributions

Salary packaging to maximise your take home pay

Discounted Corporate Membership – Health Insurance – BUPA

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).

How to Apply:
Click ‘Apply’ now to apply!

Applications close: 29th June 2022.

ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis

What it’s like at ACH Group : At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.

We love what we do, aren’t afraid to take action, constantly put our hands up for challenges and celebrate the uniqueness of our community. Most importantly, we bring our best.

If you share our belief, join our team of 1900 employees and hundreds of volunteers and take delight in knowing that you’re making a contribution to the lives of older people. You’ll do so while enjoying a rewarding career pathway, ongoing training and a passionate, flexible workplace.

About the Company

Company: ACH Group –

Company Location:  Australia

Estimated Salary:

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About ACH Group -