Customer Service Coordinator Job at ACH Group – Australia
What you’ll do:
Lead, support and influence the delivery of exceptional customer service
Support the site leadership team with administration support and coordination
Coordinate site related communication
Ensure resident information is maintained and up to date
Record compliments/complaints and assist with quality improvement processes
Provide information and support to prospective customers
Liaise with various staff at the care home
Contribute to reporting
Assist with the site finances / accounts
Support the onboarding process of new staff for the site
This role is suited for someone who has had significant experience administration/coordination role, with initiative, a positive can-do attitude, with a motivation to make a difference, together with effective communication skills to liaise with multiple internal and external stakeholders, in addition to:
Experience in mentoring or leading a team
Experience building a team to deliver high quality customer service
Ability to multi-task and problem solve
High degree of accuracy and attention to detail in your work
Computer literacy with the ability to use Microsoft Office suite and learn multiple databases
Excellent communication and customer service skills to deal with a wide range of customers
You will need:
To care about supporting older people to live a Good Life.
Flu & up to date COVID-19 vaccinations
A Police Check for unsupervised contact / vulnerable groups less than 12 months old
It would be helpful if you had:
Qualification in Business Administration or similar equivalent qualification
If you want to join our amazing team, we can offer you:
Career development with inhouse upskilling and external learning opportunities
Friendly and inclusive culture, supporting diversity and employee wellbeing
Free on-site flu vaccination program
Financial advice for HESTA members, our preferred superannuation supplier
Wellbeing program including free employee assistance program
Flexible working wherever possible
Recognition program acknowledging significant contributions
Salary packaging to maximise your take home pay
Discounted Corporate Membership – Health Insurance – BUPA
ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).
How to Apply:
Click ‘Apply’ now to apply!
Applications close: 29th June 2022.
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis
What it’s like at ACH Group : At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.
We love what we do, aren’t afraid to take action, constantly put our hands up for challenges and celebrate the uniqueness of our community. Most importantly, we bring our best.
If you share our belief, join our team of 1900 employees and hundreds of volunteers and take delight in knowing that you’re making a contribution to the lives of older people. You’ll do so while enjoying a rewarding career pathway, ongoing training and a passionate, flexible workplace.
About the Company
Company: ACH Group –
Company Location: Australia