Clinician Support Agent Jobs in San Francisco, CA at Included Health

Title: Clinician Support Agent

Company: Included Health

Location: San Francisco, CA

Customer Support team is responsible for multiple areas of the member/clinician experience. We support our members in every way possible, as well as work with our staff of clinicians, to ensure they have the necessary support to deliver stellar care. In this fast-paced role, your primary responsibilities will entail communication with Included Health clinicians. You will be assisting in care of patients and communication with the healthcare team.


Responsible for call queue needs, emails, and live chats from members & clinicians regarding scheduling, prescriptions and other health care coordination needs

Provide support to clinician staff to ensure patients obtain the appropriate care in a timely manner

Use established protocols to identify and escalate priority issues that need immediate attention

Clinician tier 1 technical troubleshooting to clinicians and members

Be self-motivated enough to complete tasks without being prompted

Willing to work flexible hours in a 24/7 contact center environment, which may include holidays, evening or weekend shifts

Required Skills/Abilities

Call center experience related to pharmacy or health care platform

Exceptional customer service skills

Experience working with web based systems

Ability to type 50+ WPM

Education And Experience

High school diploma or equivalent

Mac experience

3-5 years of experience in healthcare and/or contact centers

Knowledge of Healthcare and medical terminology

Experience handling inbound support inquiries via phone, email, and chat preferred

HIPAA certified

Telecommuting experience

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift up to 15 pounds at times

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, Included Health reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position, employees may be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at



Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under feder…

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About Included Health