Administrative Assistant Job at Alexander Mann Solutions – Bristol
Rate of pay – £10.64 with pay progression after 6 months
Working hours: 35 hours per week between 8am and 4pm Monday to Friday (Possible Hybrid working opportunities)
Length of contract – minimum 6 months with good opportunity to be made permanent
As a Redress Administrator you will be part of our customer facing team within the Customer Solutions Programme. Working collaboratively, we specialise in correcting errors that have arisen across a variety of products, putting our customers back into the financial position they would have been, had the error not occurred.
As a colleague of the Group, we’ll provide you with continuous training and development opportunities and regular career development conversations to help you fulfil your career potential, whatever your aspirations may be.
Join us and you’ll be part of an environment where people really care about their work and the impact it has on colleagues, customers and communities.
WHAT ARE WE LOOKING FOR?
A track record of providing exceptional customer experience, the ability to communicate effectively and follow processes is a must. You’ll need to show a real passion for putting the customer first and proactively finding solutions for day-to-day challenges.
· Outstanding customer service
· Target driven and confident to work in a target-driven environment
· Must be a team player and supportive of colleagues
· Good understanding of Microsoft packages including Excel & Teams
· Strong telephony communication
· Capable to manage own time & priorities to ensure targets are met
· Knowledge of relevant customer service systems
· An awareness of products & business areas
· Ability to identify and adopts ways to perform tasks in a more efficient and effective manner
· Desire and want to develop own skillset and knowledge
WHAT YOU’D GET IN RETURN
We’ll give you a broad remuneration package which includes:
· A performance share bonus
· A generous pension contribution
· A flex cash pot you can adjust to suit your lifestyle
· Private health cover
· 22 days holiday plus bank holidays
· Various share schemes including free shares
Job Types: Full-time, Temporary contract
Contract length: 6 months
Salary: £10.64 per hour
- Monday to Friday
- No weekends
Work Location: One location
Expected start date: 26/10/2022
About the Company
Company: Alexander Mann Solutions –
Company Location: Bristol